Refund & Cancellation Policy

At AKME Immigrations & Education, we strive to deliver professional, transparent, and high-value consultancy and coaching services. This Refund & Cancellation Policy sets forth the terms governing payments made to AKME Immigrations.

1. Initial Retainer & Advisory Fees

Consultancy retainer fees cover preliminary profile analysis, research on designated learning institutions, course eligibility audits, and document structuring. Once document evaluation or SOP drafting work has commenced, service retainer fees are non-refundable.

2. Conditions Where Refunds Are Not Applicable

• Submission of Inaccurate or False Credentials: If an application is rejected due to fraudulent academic certificates, falsified work experience, or altered bank records provided by the client, no refund will be considered and services will be terminated.
• Voluntary Client Withdrawal: If the client voluntarily withdraws or abandons the application process after agreement execution and file preparation, fees paid are non-refundable.
• Failure to Attend Mandatory Appointments: If the client misses scheduled visa interview dates, biometric appointments, or medical examination appointments without reasonable cause, AKME Immigrations bears no financial liability.
• Non-Communication or Abandonment: Files where the client ceases communication or fails to provide requested documents for a period exceeding 90 consecutive days shall be deemed abandoned.

3. Third-Party & University Payments

AKME Immigrations has no custody of university application fees, language examination fees (IDP / Pearson), credential assessment fees (WES), or government embassy visa charges. Refunds for these payments, if applicable, are governed solely by the independent refund policies of the respective educational institutions or government ministries.

4. Classroom Coaching Batches (IELTS / PTE / Languages)

Students enrolling in IELTS, PTE, or language batches at our Patiala academy may request a batch transfer or reschedule prior to the commencement of the second class. Course fee refunds are not granted once classroom seat allocation and study material kits have been issued.

5. Inquiries Regarding Refund Requests

Formal refund requests, where justified under mutual agreement, must be submitted in writing with original payment receipts to: